Shipping policy

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Last updated: August 28, 2026

Order Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive an email confirmation once your order has been placed, and a shipping notification with tracking details once your order has been dispatched.

Estimated Delivery Times Because CasaHaven works with international dropshipping suppliers, delivery times vary by destination:

  • United States: 7–20 business days
  • Canada & United Kingdom: 10–25 business days
  • Europe: 10–30 business days
  • Australia & New Zealand: 12–30 business days
  • Rest of World: 15–40 business days

These are estimates and may vary due to customs clearance, carrier delays, or high-demand periods (e.g., holidays).

Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions — check our homepage for current offers.

Order Tracking Once your order ships, you will receive a tracking number via email. Please allow 3–5 business days after receiving your tracking number for activity to appear in the carrier's system.

Customs, Duties & Taxes International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Delays & Lost Packages While we do our best to ensure timely delivery, we are not responsible for delays caused by customs, natural events, or carrier issues. If your package has not arrived within the estimated window, please contact us at [your support email] and we will investigate with the supplier on your behalf. If a package is confirmed lost, we will offer a replacement or full refund.

Wrong Address Please double-check your shipping address at checkout. CasaHaven is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at [your support email] — we can only make changes before the order is fulfilled.

Contact Us For any shipping questions, reach us at [your support email] or through our contact form.